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Internal ControlsReliable internal controls can limit fraud and waste, and help ensure the accuracy of our books and records. Become familiar with the internal controls in place in your department. Using the principles of “kaizen” (continuous improvement), each of us should periodically evaluate the adequacy of these controls, working to improve them whenever we believe they do not adequately detect or prevent inaccuracies, waste or fraud.Audits and Internal InvestigationsBridgestone’s internal and external auditors work hard to eliminate waste and fraud and to ensure that each of us complies with the company’s policies and procedures. They can do their jobs only if we provide them prompt, courteous and complete cooperation. When you are asked to respond to requests for documents by auditors, or in connection with an internal investigation, your responses must be complete and truthful. Don’t play games. Your responses should include all relevant information.FraudAny effort to cheat someone out of money, property or honest services is fraud. Submitting false expense reports, misusing company property, and altering company records are all examples of fraud. Fraud, as well as the theft of assets that belong to the company, is a violation of company policy and the law and will not be tolerated. If you suspect that a Bridgestone employee, contractor or business partner is engaged in fraud or theft, notify any of the resources listed in “Where to Go for Help” (page 12).BRIDGESTONE INTEGRITY IN OUR DAILY WORK LIVES53Internal Controls, Audits and Investigations, and Fraud